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Reviews

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117

total customer reviews

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95%

would recommend to others

A solid blue icon that depicts a random arrangement of stars.

4.8/5

average satisfaction rating

Showing all 117 unedited reviews

 
This is my first home, and I couldn’t have asked for a better team of people to work with! I’m so glad I went with Veterans United! From Billy to Natalie to D.K, Seth from Safe Haven to the Veterans United insurance team…the team I had is the best!! And also a special shout-out to my realtor, Diana Johnson, who held my hand through everything and always had my back throughout the entire process! (She’s not with Veterans United, but it’d be wrong to not shout her out!
Sophea P. | 11/10/23 | Chattanooga, TN

Verified Customer Agent: Billy Abney, NMLS# 202563

 
Kyle and Keagan were amazing to work with. They were available to answer questions or concerns anytime for us. If they didn’t know the answer they found out and got right back to us. We are definitely recommending this team and their excellent skills.
Jeffrey and Baye H. | 10/2/23

Verified Customer

 
I have never in over 40 years buying homes have I felt more assisted and supported by Lance and his team. He is a amazing person, leader and to a wonderful person. I will never be able to properly express how impressed I am. This team is fun, caring, supportive and professional. It has been my honor to get know them.
Joseph | 9/29/23

Verified Customer

 
The team at VU is the best. They work with you to be sure everything is taken care of. They are the best!
Lisa H. | 9/25/23

Verified Customer

 
William G. | 9/24/23

Verified Customer

 
Ralph M. | 9/23/23

Verified Customer

 
Scott was great easy to contact and made our home buying process very enjoyable
Robert C. | 9/22/23

Verified Customer

 
Ted, Crystaline, Abbey and Joshua were absolutely amazing in our home buying experience. We were never stressed as they not only walked us through every step, but took care of every tiny detail making this such a stress-free experience.
Nancy W. | 9/21/23

Verified Customer

 
Anezio | 9/20/23

Verified Customer

 
Micah | 9/20/23

Verified Customer

 
Jerome | 9/20/23

Verified Customer

 
Matthew S. | 9/20/23

Verified Customer

 
Buying a home can be very daunting for those that have no clue where to start. Jason, Seth, Jamey, and Zuri they are a dream team of helping the confused feel at easy with buying a home. Its their personal touches of understanding life happens and checking up on you just to say helllo how you doin’. With them not in corner but at your side buying your forever home is possible.
Steven and Katherine R. | 9/20/23

Verified Customer

 
I worked with Mason on my homeowner’s policy and he was wonderful in explaining steps as we went along. I really appreciated his customer service skills.
Cheryl | 9/20/23

Verified Customer

 
Great service. Fantastic and responsive to everything
Jerome S. | 9/20/23

Verified Customer

 
Bill Musick was absolutely amazing and made this confusing process clear and easy for me. His team which were personally assigned to me were excellent. I want to mention Courtney and Megan who did all the necessary “grunt work “, these ladies worked so hard for me and I say THANK YOU SO VERY MUCH LADIES. I couldn’t have done this without you!
Cheryl H. | 9/20/23

Verified Customer

 
Christopher T. | 9/20/23

Verified Customer

 
Sally W. | 9/19/23

Verified Customer

 
Penny N. | 9/19/23

Verified Customer

 
Hung | 9/19/23

Verified Customer

 
Jordan C. | 9/19/23

Verified Customer

 
Christian R. | 9/19/23

Verified Customer

 
Jim H. | 9/19/23

Verified Customer

 
Michael H. | 9/19/23

Verified Customer

 
Isaac Cater was completely useless, he would never return calls and always request I call but was never available. He wasn’t pleasant working with, the homebuying experience would have exponentially been improved if he was not apart of it!
Josh H. | 9/19/23

Verified Customer

 
Worst insurance finder ever, they could have help better with finding an insurance company that would insure my home and not dropped us after only 30 days. Had to call someone else to help with finding an insurance company that would insure our home.
Janet A. | 9/19/23

Verified Customer

 
This was easiest house I’ve ever bought. You all made the difference! You have great communication with client and each other. We didn’t wait long on any.part of the process. Abd best of all, no surprises at closing
Deah | 9/19/23

Verified Customer

 
James | 9/19/23

Verified Customer

 
James B. | 9/19/23

Verified Customer

 
William H. | 9/19/23

Verified Customer

 
BeCandice B. | 9/19/23

Verified Customer

 
Ron V.B. | 9/19/23

Verified Customer

 
You guys made the experience amazing.
Amilcar H.C. | 9/19/23

Verified Customer

 
Jacob S. | 9/19/23

Verified Customer

 
Jim Lowry loan coordinator and Rich Whitler loan officer were absolutely incredible. They made our whole first time home buying experience really great when it could have easily been a confusing nightmare without their constant support and knowledge.
Lessa | 9/19/23

Verified Customer

 
Bonnie L. | 9/19/23

Verified Customer

 
Samuel T. | 9/19/23

Verified Customer

 
Thank you for your help. And with dealing with all the stress.
John J. | 9/19/23

Verified Customer

 
I felt that the team went above what you would expect
Kenneth L. | 9/19/23

Verified Customer

 
The mortgage had to be record time for completion, Bravo Zulu to the entire Veterans United Team.
Don P. | 9/19/23

Verified Customer

 
Robert N. | 9/19/23

Verified Customer

 
Kristie C. | 9/19/23

Verified Customer

 
Brian T. | 9/19/23

Verified Customer

 
My veterans united team did a fantastic job for Deborah and I from Clinton,Spencer, laura,and katy
Michael L. | 9/19/23

Verified Customer

 
Robert P. | 9/19/23

Verified Customer

 
Bobby W. | 9/19/23

Verified Customer

 
Love everything about Veterans United insurance and the communication. They do the hard work on your behalf and save you tons of money. Had my State Farm guy give me quotes for HOI and Veterans United Insurance saved me over $500/ year!!
Brett S. | 9/19/23

Verified Customer

 
David S. | 9/19/23

Verified Customer

 
Jimmy G. | 9/19/23

Verified Customer

 
Arthur J. | 9/19/23

Verified Customer

 
“Team” what team. They just left me on my own and I got stuck with the WORSE DEAL. I will be telling all my veteran buddies and circles to stay clear of this company. All they care about is l getting you to sign so they can make their money. Then they sold my loan not even a day after signing it no notice so that messed up my homeowners insurance which I had to fix. Highly not recommended to use to this company.
Randy | 9/19/23

Verified Customer

 
Andrew A. | 9/19/23

Verified Customer

 
Nathan P. | 9/19/23

Verified Customer

 
Ronny H. | 8/30/23

Verified Customer

 
Shawn L. | 8/16/23

Verified Customer

 
Gary M. | 8/15/23

Verified Customer

 
Bryant G. | 8/14/23

Verified Customer

 
Annette B. | 8/14/23

Verified Customer

 
Betty R. | 8/14/23

Verified Customer

 
Chantel M. | 8/13/23

Verified Customer

 
Rosemary W. | 8/12/23

Verified Customer

 
Gary D. | 8/11/23

Verified Customer

 
Michael T. | 8/10/23

Verified Customer

 
Mitchell P. | 8/9/23

Verified Customer

 
Earl B. | 8/9/23

Verified Customer

 
Easy to get things done with the system that is in place. Smooth.
Jonathan C. | 8/9/23

Verified Customer

 
Damon B. | 8/9/23

Verified Customer

 
Yvette L.W. | 8/9/23

Verified Customer

 
Norbert S. | 8/9/23

Verified Customer

 
Stu P. | 8/9/23

Verified Customer

 
The best rates and the best insurance company.
Dorothy M. | 8/8/23

Verified Customer

 
Excellent…
Anthony H. | 8/8/23

Verified Customer

 
Edward E. | 8/8/23

Verified Customer

 
It was easy, efficient and a pleasure to work with Veterans United. Thanks again.
Rick & Vivian B. | 8/8/23

Verified Customer

 
Daniel | 8/8/23

Verified Customer

 
Me and my wife were supposed to receive surviving spouse insurance papers to view and sign but we never received any, a person called us and told us. How did they know and no one else told us. Sounds like someone made a mistake. We are going to receive them in the mail! What’s up?
Gary K. | 8/8/23

Verified Customer

 
Ashley S. | 8/8/23

Verified Customer

 
Jim C. | 8/8/23

Verified Customer

 
Charles P. | 8/8/23

Verified Customer

 
You all are just AWESOME made the whole thing a breeze and I would recommend you to anyone I know in the service trying to buy a house!
Greg P. | 8/8/23

Verified Customer

 
Ted L. | 8/8/23

Verified Customer

 
My experience with Veterans United was nothing short of marvelous. They made me feel like they were invested with me and helped me throughout the process. Very satisfied family member.
Gary L. | 8/8/23

Verified Customer

 
Michael C. | 8/8/23

Verified Customer

 
Everyone has been absolutely amazing.
Debra T. | 8/8/23

Verified Customer

 
Kevin M. | 8/8/23

Verified Customer

 
Eric H. | 8/8/23

Verified Customer

 
Michael B. | 8/8/23

Verified Customer

 
Dennis W. | 8/8/23

Verified Customer

 
Jim N. | 8/8/23

Verified Customer

 
Timothy F. | 8/8/23

Verified Customer

 
Signora M. | 8/8/23

Verified Customer

 
Ryan B. | 8/8/23

Verified Customer

 
Jake W. | 8/8/23

Verified Customer

 
Heather D. | 8/8/23

Verified Customer

 
Sandy M. | 8/8/23

Verified Customer

 
Todd G. | 8/8/23

Verified Customer

 
Brandon P. | 8/8/23

Verified Customer

 
Travis, Jill, and Joshua were amazing. Thank you for all your help. You’ve helped make our dream come true.
Luis R. | 8/8/23

Verified Customer

 
As I had said on the previous survey. Dan, Erin, Emily, and Bo were epic in their performance. They should be your training models and your satisfaction rating would go up 100%. These are a few things they did you keep getting dinged on in surveys. 1 Dan’s response time on a question or return text. 5-10 mins no more (Very impressive). Erin pre informative (Send requested photo documents in completely intact. No missing corners. No cut off lines. Banker may ask for some additional documents day before closing (Your not surprised and think VU don’t have their crap together) Do not apply for new credit or move a large amount out of an acct (keeps from having banker tell you you’re no longer qualified day of signing). Emily called twice a week to check in and took a lot of behind the scenes like utilities. Discounts etc. Bo was very knowledgeable on Insurance. The entire team would call or text me 1-2 times a week this showed they cared about ME. I managed 8 different Walgreens stores in 25 yrs. I know Surveys and how to win on them. Overall the team succeeded in Customer Service, Response time, and letting you know what was going to happen before it did. No surprises.
Michael J. | 8/8/23

Verified Customer

 
Keep being awesome.
Omar B. | 8/8/23

Verified Customer

 
Joshua D. | 8/8/23

Verified Customer

 
Less change of command with repetitive Questions and rhetorical questions that have been answered already.
Neil E. | 8/8/23

Verified Customer

 
Okieve | 8/8/23

Verified Customer

 
Jackie F. | 8/8/23

Verified Customer

 
I want to thank everyone that assisted me in buying my very first home ever. I am finally happy after my closing. Thank you and God bless you.
Ismael G. | 8/8/23

Verified Customer

 
I have heard mixed review about veterans united. But my team was amazing and even calling the 800 number everyone was fast and efficient. it made the process easy and smooth and competitive rates in todays crazy market.
Brandon S. | 8/8/23

Verified Customer

 
Andrew S. | 8/8/23

Verified Customer

 
Emmanuel G. | 8/8/23

Verified Customer

 
Kenneth P. | 8/8/23

Verified Customer

 
Everyone at VUI were outstandingly amazing! We had the best people and teams assisting us throughout the entire process! Just amazing!
George & Stephanie B. | 7/12/23 | Georgetown, IN

Verified CustomerAgent: Katy Reeder, NMLS# 1246356

 
Veterans United Loans was very good regarding information and service to the customer.
However, the Veterans United Insurance section needs instruction regarding the importance of returning telephone calls from the customer and/or just a follow-up contact as to inquiring if the customer has any questions. It was a toss-up whether to go with Veterans United Insurance or Armed Forces Insurance (AFI). I went with Veterans United primarily due to cost. Once I made that decision, the Veterans Untied Insurance associate failed to return my call and I never heard from him again (commission made–now move on to the next customer). However, the AFI associate continued to make contact with me as to how she could have improved her service. There was nothing wrong with her customer service, AFI was simply a bit more expensive than Veterans United, but her customer service surpasses that of Veterans United. I have waited for the dust to settle regarding the closing of the house, in order to re-evaluate my Home Insurance selection. Even though the AFI cost is more, I now find myself trusting their insurance associates more than Veterans United. I will probably terminate Veterans Insurance and pay the extra cost for the trust I have in the AFI insurance associates.
William N. | 11/6/22 | Lawton, OK

Verified CustomerAgent: Beth Fletcher, NMLS# 493035

 
Having gone through the mortgage application and approval process many times with different firms in the past I can say in comparison working with Veterans United gave me a sense that they were working for me and keeping my interest as a priority during the entires process. No surprises just consistent professional work.
Kirk B. | 4/12/22 | Ann Arbor, MI

Verified CustomerAgent: Steve Kincheloe, NMLS# 328305

 
We were expecting the home buying process to have so many bumps in the road. All we’ve ever read about are nightmares when it comes to delayed appraisals, lack of communication from loan teams, and trying to prequalify/close on a home using a VA loan. We had friends and family urging us not to waste our time using Veterans United as our lender. In fact, we were told by so many people to go the conventional route for a mortgage loan, especially during a pandemic.WE ARE SO THANKFUL WE DIDN’T TAKE THEIR ADVICE. If I could upload a screenshot of my call log/texts, I would. I don’t think a day went by after our offer was accepted that at least one rep from our personal loan team was in contact with us by phone, text, or e-mail. Our entire VU team has been incredible from the start! I believe we closed in 35 days, and that’s only because we chose the extra 5 days as a favor to the sellers. Our appraisal was requested just a few days after the offer was accepted and completed within 72 hours. Our loan officer encouraged us to return any requested documents as soon as possible to prevent delays, and as long as you’re living in 2021, you don’t even need to leave your home to send on any documents. Everything was completed by uploading screenshots to myVU portal.I absolutely recommend the following reps to ANYONE looking for a good VU team: JOHN LYMAN – Loan Officer, ABBIE MAISLIN – Loan Coordinator, FRANCIE GREEN – Home Buying Concierge, and JENNA SADICH – Veterans United Insurance Agent.A++++++ WILL DO BUSINESS AGAIN
Evan L. & Jess S. | 4/12/22 | Danville, IN

Verified CustomerAgent: John Lyman, NMLS# 47945

 
Tyler Chinn, my loan officer, was the whole reason I chose to go with Veterans United instead of 2 others I was interviewing. He was quick responding, gave very detailed explanations on every aspect of the loan process. He educated me so I could make informed decisions regarding the choices I had on what type of loan and other decisions I could make along the way. He was always available to answer my questions via email or phone. He would call to let me know something was coming my way to review or sign. He is honest, very knowledgeable of the whole loan process and he always had a cherry, upbeat, positive attitude and great sense of humor which came through the phone and brightened my days. Their electronic data system is far superior than any I have EVER used. I would get email notifications of “to do” or “document to review and sign” and immediate pdfs within seconds of signing. Uploading documents was extremely easy and they could be viewed again at any time or deleted and updated. They had educational videos on a lot of different loan and closing topics that were very useful and many other helpful tools are available. I also picked Veterans United Insurance because of the quick quotes compared to the other agents. Paul Lee, my agent, was also very efficient and straight to the point. I highly recommend both to every Veteran AND non veterans too!
Kimberly P. | 7/28/21 | Eustis, FL

Verified CustomerAgent: Tyler Chinn, NMLS# 1933964

 
Veterans United made the entire purchase process incredibly easy. Communication was exemplary, and all parties involved in the process were professional and responsive. I could not have asked for a more positive experience.
Kevin J. | 7/28/21 | Dayton, OH

Verified CustomerAgent: Mitch Pearson, NMLS# 1407333

 
William & Theresa M. | 3/24/21 | Hillsboro, OR

Verified CustomerAgent: Anne Kuster, NMLS# 1068788

 
Everything was very clear and prompt. A very helpfull staff.Thank you all.Sincerely Bob and Jill
Robert V. | 5/25/18 | Hernando, FL

Verified CustomerAgent: Andy Strubel, NMLS# 996805

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